Flagship
Menchi is an AI patient concierge for private-pay aesthetics clinics. It answers, books, confirms, and follows up, so your team can be present with the patient in the room.
In a cash-pay clinic the front desk is the brand. But the phone rings during consults, after close, and in the middle of checkout. Every voicemail is a patient deciding whether to call the next clinic on the list. Med spas, cosmetic dermatology, plastics, and cosmetic dentistry all lose bookings the same way: not to bad service, to busy signals.
Answers
Every call and chat, first ring, any hour. In the clinic's voice, with the clinic's prices and policies.
Books
Real appointments on the clinic calendar, confirmed on the spot.
Follows up
Confirmations, reminders, and post-visit follow-ups that keep the schedule full and the no-show rate down.
Escalates
Anything clinical, sensitive, or uncertain goes to a human. Menchi works the perimeter; your people hold the core.
Menchi is a managed service. Zalto configures it, monitors it, and tunes it against your real call traffic. Patient data is handled with PIPEDA obligations in view, and data sovereignty is part of the architecture conversation, not an afterthought. You get a working front desk extension, not another dashboard to babysit.
Why we built it
Menchi is named after the founder's late aunt, Mercedes Zuluaga, an administrative coordinator at Colombia's largest cancer center. She believed hospitality is care: that how a patient is received is part of their treatment. Menchi exists so that no patient reaching out to a clinic feels like an interruption. That conviction is the product spec.
- Live voice line in production
- CodeLaunch Canada 2026 semifinalist
Does Menchi replace my front desk staff?
No. Menchi takes the perimeter work: the calls that interrupt, the after-hours voicemails, the confirmations and reminders. Your team keeps the judgment calls, the clinical questions, and the in-person hospitality that makes the clinic worth choosing. The goal is a front desk that is more present, not smaller.
What happens when Menchi cannot answer something?
It hands off. Anything clinical, sensitive, or outside its brief goes to your team with full context: who called, what they wanted, what was already said. Escalation paths are agreed during setup, and nothing gets improvised. A graceful handoff beats a confident wrong answer every time.
How does Menchi handle patient information?
Carefully and minimally. Menchi collects what a booking needs and nothing speculative. Zalto designs deployments with Canadian privacy law, including PIPEDA, in view, and data handling is documented as part of the outcomes agreement. For clinics with stricter requirements, private deployment options are part of the architecture conversation.
What does Menchi sound like?
Like your clinic on its best day. Voice and chat are configured from your scripts, your services, and your policies, then tuned against real calls during onboarding. Patients are never tricked: Menchi does not pretend to be human, it just handles the call properly and fast.
Book a call and we will walk you through Menchi live, on a real line.